Return & Refund Policy

Last updated: May 2026

At Reverse Ageing, (AGE REVIVAL LABORATORIES) your satisfaction is our priority. We have designed this Return & Refund Policy to be fair, transparent, and hassle-free. Please read it carefully before raising a request.

1. Return Eligibility

We accept returns under the following conditions:

• The product was received in a damaged, defective, or tampered condition
• The product received is different from what was ordered (wrong item)
• The product is expired at the time of delivery
• The return request is raised within 7 days of delivery

To be eligible for a return, the product must be unused, in its original packaging, and accompanied by proof of purchase (order ID or invoice).

2. Non-Returnable Items

We do not accept returns in the following cases:

• Products that have been opened, used, or consumed
• Products returned after 7 days of the delivery date
• Products damaged due to misuse, negligence, or improper storage by the customer
• Products where the seal has been broken without a valid defect complaint
• Purchases made during special sales or promotional events (unless the product is defective)

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Email us at thereverseageing@gmail.com within 7 days of receiving your order
2. Use the subject line: Return Request — Order #[Your Order ID]
3. Include the following in your email:
   • Your full name and phone number
   • Order ID and date of purchase
   • Reason for return
   • Clear photographs of the product (showing the issue, packaging, and batch number)
4. Our support team will review your request within 2–3 business days and respond with the next steps

Please do not return any product without prior written approval from our team. Unauthorised returns will not be processed.

4. Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–7 business days from the date of approval
• Refunds will be credited to the original payment method used at the time of purchase (bank account, UPI, credit/debit card, or wallet)
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer. Please provide your bank account details when submitting your return request
• Shipping charges (if any) are non-refundable unless the return is due to our error

5. Replacement Policy

If you prefer a replacement instead of a refund for a defective or wrong product, we are happy to arrange one subject to stock availability. Please indicate your preference when submitting your return request. Replacement orders are dispatched within 3–5 business days of return approval.

6. Cancellation Policy

• Orders can be cancelled within 12 hours of placement, provided they have not yet been dispatched
• To cancel an order, email us immediately at thereverseageing@gmail.com with your order ID
• Once an order has been shipped, it cannot be cancelled. You may initiate a return after delivery as per the return policy above
• Refunds for cancelled orders will be processed within 5–7 business days

7. Late or Missing Refunds

If you have not received your refund within the stated timeline, please:

1. Check your bank account or payment app again
2. Contact your bank or card issuer as processing times may vary
3. If the issue persists, contact us at thereverseageing@gmail.com and we will investigate promptly

8. Contact Us

For any return, refund, or cancellation queries, please reach out to us:
Reverse Ageing
Email: thereverseageing@gmail.com
Website: www.thereverseageing.com
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST