Privacy Policy

Last updated: May 2026

At Reverse Ageing (thereverseageing.com), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

We collect information that you voluntarily provide when you place an order, create an account, subscribe to our newsletter, contact our customer support team, or leave a product review. The types of personal information we may collect include:

• Identity Information: Full name
• Contact Information: Email address, phone number, shipping and billing address
• Transaction Information: Products purchased, order history, and payment method (we do not store full card details)
• Technical Information: IP address, browser type, device information, and pages visited on our website
• Communication Data: Any messages or queries you send to us

2. How We Use Your Information

• To process and fulfil your orders, including shipping and delivery
• To send order confirmations, invoices, and shipping updates
• To respond to your customer service requests
• To send promotional communications and offers (only if you have opted in)
• To improve our website, products, and overall customer experience
• To detect and prevent fraud or unauthorised transactions
• To comply with applicable legal and regulatory obligations in India

3. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only with trusted service providers necessary to operate our business, including:

• Logistics and Delivery Partners — to ship your orders across India
• Payment Processors — to securely process your transactions (e.g. Razorpay, PayU)
• Technology Providers — our e-commerce platform (Shopify) and email/analytics tools
• Legal Authorities — if required by law, court order, or government regulation

All third-party service providers are bound by confidentiality agreements and are not permitted to use your data for any other purpose.

4. Cookies and Tracking

We use cookies to remember your cart contents and login status, understand how visitors use our website, and deliver relevant content. You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of our website.

5. Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. Our website uses SSL (Secure Socket Layer) encryption for all data transmitted between your browser and our servers.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes in this policy. Order and customer records are kept for a minimum of 7 years in compliance with Indian tax and accounting regulations.

7. Your Rights

You have the right to access, correct, or request deletion of your personal data; opt out of marketing communications at any time; and request a portable copy of your data. To exercise any of these rights, please contact us at thereverseageing@gmail.com.

8. Children's Privacy

Our products and website are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have done so inadvertently, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy from time to time.

10. Contact Us

For any questions or concerns regarding this Privacy Policy, please reach out to us:
Reverse Ageing
Email: thereverseageing@gmail.com
Website: www.thereverseageing.com